These Terms & Conditions govern your use of our platform and the booking of hotels, flights, and Umrah packages. By accessing our services you agree to the terms set out below.
1. Acceptance of terms
By creating an account or completing a booking, you confirm that you are at least 18 years old and legally able to enter into binding contracts. If you do not agree with any part of these terms, please discontinue use of the platform.
2. Bookings and payments
All prices are displayed in your selected currency and are confirmed at the time of payment. A booking is only guaranteed once payment has been successfully processed and a confirmation has been issued. You are responsible for reviewing all booking details before completing your purchase.
3. Cancellations and changes
Cancellation and change policies vary by supplier and rate type and are shown before you confirm your booking. Some rates are non-refundable. Refunds, where applicable, are processed to the original payment method and may take several business days.
4. Travel documents and eligibility
You are responsible for ensuring that you hold valid travel documents, visas, and permits required for your journey, including Umrah permits where applicable. We are not liable for denied boarding or entry resulting from missing or invalid documentation.
5. Limitation of liability
We act as an intermediary between you and the travel suppliers. To the fullest extent permitted by law, we are not liable for any indirect or consequential losses arising from the services provided by third-party suppliers such as airlines and hotels.
6. Changes to these terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.
Contact us
If you have any questions about these terms or how we handle your data, our support team is available around the clock.